Terms of service

OVERVIEW

This website is operated by Pet-Pantry. Throughout the site, the terms “we”, “us”, and “our” refer to Pet-Pantry.

Pet-Pantry offers this website, including all information, tools, products, and services available through the site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including any additional terms, conditions, and policies referenced herein or otherwise made available on our website.

These Terms of Service apply to all users of the site, including, without limitation, browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions contained in this agreement, you should not access the website or use our Services.

Any new features, products, services, or tools added to the store will also be subject to these Terms of Service.

We reserve the right to update, change, or replace any part of these Terms by posting updates or changes on our website. It is your responsibility to review this page periodically for changes. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

Our online store uses an e-commerce platform that enables us to offer and sell our products and services to customers.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or jurisdiction of residence, or that you are the age of majority and have given permission for any of your minor dependants to use this website under your supervision.

You may not use our products or Services for any illegal or unauthorised purpose.

You must not, in your use of the Service, violate any applicable laws or regulations, including intellectual property and copyright laws.

You must not transmit worms, viruses, malware, or any other code of a destructive or harmful nature.

A breach or violation of these Terms may result in termination of your access to the Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone where permitted by applicable law.

You understand that your content, excluding payment card information, may be transferred across various networks and may be modified where technically necessary to conform to network or device requirements.

Payment card information is encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or contact through the website without our express written permission.

The headings used in these Terms are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We aim to provide accurate and useful information on our website.

However, information made available on the website may occasionally be incomplete, outdated, or inaccurate.

The material provided on this website is for general information and should not be relied upon as the sole basis for making decisions where more complete or current information is reasonably required.

Any reliance on information available on the site is at your own discretion and risk, subject to your rights under applicable law.

The website may contain historical information that is provided for reference only.

We reserve the right to modify the contents of the website at any time, subject to applicable legal requirements.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change from time to time without prior notice, except where otherwise required by law.

We reserve the right to modify, suspend, or discontinue the Service, or any part of it, at any time.

We will not be liable to you or any third party for any lawful modification, price change, suspension, or discontinuation of the Service, except where liability cannot legally be excluded.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through our website.

Our product range may include products within the following collections:

Dog Essentials
Cat Essentials
Pet Toys
Pet Bowls & Feeders

Product availability and collection contents may change from time to time.

Certain products may have limited availability and will be subject to our Return & Refund Policy.

We make reasonable efforts to display product colours, photographs, sizes, specifications, and other information as accurately as possible.

However, the appearance of colours may vary depending on the screen, device, or display settings used to view our website.

We reserve the right, where lawful, to limit sales of our products or Services to particular persons, geographical regions, or jurisdictions.

We may also limit the quantities of products that may be purchased in a single order or by a particular customer where reasonably necessary.

Product descriptions, availability, and prices may be updated or changed from time to time.

We reserve the right to discontinue products where appropriate.

Nothing in this section affects your statutory rights concerning goods that are faulty, not as described, or otherwise fail to meet applicable legal requirements.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel an order where reasonably necessary and permitted by law.

This may include orders placed using the same customer account, payment method, billing address, or shipping address.

We may also limit or prohibit orders that reasonably appear to have been placed by unauthorised resellers, dealers, or distributors.

If we modify or cancel an order, we may attempt to notify you using the email address, billing details, shipping details, or telephone number provided at the time of purchase.

You agree to provide current, complete, and accurate purchase and account information.

You are responsible for keeping your account information reasonably up to date so that we can process transactions and contact you where necessary.

For information regarding returns and refunds, please review our Return & Refund Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools or services that we do not directly control or manage.

Such tools may be provided on an “as is” and “as available” basis.

Your use of third-party tools is subject to the relevant third party's own terms, conditions, and privacy practices.

You should review and understand those terms before using any third-party tool.

We may introduce additional Services, features, tools, or resources in the future.

Unless otherwise stated, such Services will also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, or Services available through our website may include links or materials provided by third parties.

Third-party links may direct you to websites that are not operated or controlled by Pet-Pantry.

We are not responsible for examining or evaluating the accuracy, availability, content, security, policies, or practices of independent third-party websites.

Pet-Pantry is not responsible for losses or damages arising solely from transactions you enter into directly with independent third-party websites, except where liability cannot lawfully be excluded.

Please review the third party's policies and terms carefully before completing any transaction.

Questions or concerns relating specifically to third-party products or services should normally be directed to the applicable third-party provider.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send us comments, reviews, suggestions, ideas, proposals, or other materials, you grant us permission, where legally permitted, to use such submissions for legitimate business purposes.

This may include editing, reproducing, publishing, translating, or distributing submitted content.

We are not obligated to:

Maintain comments in confidence unless otherwise required by law.
Pay compensation for unsolicited comments or suggestions.
Respond to every comment or submission.

We may monitor, edit, reject, or remove content that we reasonably determine is unlawful, offensive, defamatory, obscene, misleading, abusive, infringes intellectual property rights, or otherwise violates these Terms.

You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, or other proprietary rights.

You must not submit unlawful, abusive, misleading, malicious, or harmful content or any malware, computer virus, or similar harmful material.

You must not use a false email address or impersonate another person.

You remain responsible for the content and accuracy of comments you submit.

SECTION 10 – PERSONAL INFORMATION

Your submission and our processing of personal information through the store are governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, store, and otherwise process personal information.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions.

These may relate to:

Product descriptions
Product specifications
Prices
Promotions
Offers
Shipping charges
Delivery estimates
Product availability

We reserve the right to correct errors, inaccuracies, or omissions and to update information where necessary.

Where an error affects an order that you have already submitted, we will handle the matter in accordance with applicable law and our relevant store policies.

Nothing in this section limits any rights available to customers under applicable consumer protection laws.

SECTION 12 – PROHIBITED USES

In addition to other restrictions contained in these Terms, you must not use our website or its content:

For any unlawful purpose.
To encourage another person to engage in unlawful activity.
To violate applicable laws, regulations, or legal requirements.
To infringe our intellectual property rights or those of another party.
To harass, abuse, threaten, defame, intimidate, or unlawfully discriminate against another person.
To submit knowingly false or misleading information.
To upload or transmit viruses, malware, or other harmful code.
To unlawfully collect or track another person's personal information.
To spam, phish, scrape, crawl, or otherwise misuse the website.
For obscene, fraudulent, or otherwise unlawful purposes.
To interfere with or circumvent the security features of our website, Services, other websites, or the Internet.

We reserve the right to terminate or restrict access to the Service where these prohibited uses are violated.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that access to our website or Service will always be uninterrupted, timely, secure, or error-free.

We also do not guarantee that every result obtained through use of the Service will always be accurate or reliable.

From time to time, we may temporarily suspend or restrict parts of the Service for maintenance, technical, security, operational, or other legitimate reasons.

To the fullest extent permitted by applicable law, the website and Services are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes or limits any warranty, guarantee, condition, liability, or consumer right that cannot lawfully be excluded or restricted.

To the maximum extent permitted by applicable law, Pet-Pantry, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect or consequential loss arising solely from the use of the Service where such liability may lawfully be limited.

This limitation does not apply where liability cannot legally be excluded or restricted, including rights and remedies available to consumers under applicable UK law.

SECTION 14 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Pet-Pantry, its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from legitimate third-party claims arising directly from:

Your material breach of these Terms of Service.
Your unlawful use of the Service.
Your infringement of another person's legal rights.

This section applies only to the extent permitted by applicable law.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law.

The unenforceable portion will be treated as severed from these Terms without affecting the validity or enforceability of the remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred before termination will survive termination where applicable.

These Terms remain effective unless terminated by either you or Pet-Pantry.

You may stop using our Services at any time.

If we reasonably determine that you have materially breached these Terms, we may suspend or terminate access to all or part of the Service where permitted by law.

Termination does not affect any rights, obligations, payments, or liabilities that arose before termination.

SECTION 17 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms of Service, together with other applicable policies or operating rules published on our website, constitute the agreement between you and Pet-Pantry concerning your use of the Service.

They supersede prior versions of these Terms regarding the same subject matter, except where otherwise expressly agreed.

Nothing in these Terms is intended to unfairly restrict or remove rights that consumers have under applicable law.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services will be governed by and interpreted in accordance with the applicable laws of the United Kingdom.

Nothing in this section prevents a consumer from relying on any mandatory legal protections available to them under applicable law.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service on this page.

We reserve the right to update, change, or replace parts of these Terms where appropriate by publishing the revised Terms on our website.

Where required by law, appropriate notice of material changes will be provided.

Your continued use of the website after updated Terms take effect may constitute acceptance of those changes where legally applicable.

SECTION 20 – CONTACT INFORMATION

Questions regarding these Terms of Service can be directed to Pet-Pantry using the following contact details:

Business Name: Pet-Pantry

Business Address: 12 Market Pl, Market Deeping, Peterborough PE6 8DL, United Kingdom

Business Phone: +44 1778 348666

Business Email: support@petpantry.com

Business Hours: 9:00 AM to 5:00 PM, Monday through Friday, UK time

Order Cut-off Time: 5:00 PM, UK time