Contsct Us
Welcome to Pet-Pantry. If you have any questions about our products, orders, shipping, returns, payments, or general store information, please contact our customer support team.
We aim to respond to customer enquiries as soon as reasonably possible during our regular business hours.
Contact Information
Business Name: Pet-Pantry
Business Address: 12 Market Pl, Market Deeping, Peterborough PE6 8DL, United Kingdom
Business Phone: +44 1778 348666
Business Email: support@petpantry.com
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM
GMT UTC+0
Messages received outside our regular customer service hours may be reviewed on the next applicable business day.
Order Enquiries
If you are contacting us about an existing order, please include:
- Your full name
- Order number
- Email address used for the order
- A brief description of your enquiry
- Photos, if your enquiry relates to a damaged or incorrect product
Providing this information can help us review your enquiry more efficiently.
Product Enquiries
For questions about products from our collections, including:
- Dog Essentials
- Cat Essentials
- Pet Toys
- Pet Bowls & Feeders
Please contact us by email or phone using the details above.
Returns & Refunds
For return or refund requests, please contact:
Please include your order number, product name, reason for the return, and photographs where applicable.
Returns and refunds are handled in accordance with our Return & Refund Policy.
Shipping & Tracking
For questions about shipping, delivery, or tracking, please provide your order number and any available tracking information.
Our current standard UK shipping charge is £14.99 flat-rate shipping.
Need Help?
For general assistance, please contact:
Email: support@petpantry.com
Phone: +44 1778 348666
Our customer support team will be happy to assist with your enquiry.