Payment plicy
Effective Date: 1 June 2026
Welcome to Pet-Pantry. This Payment Policy explains the payment methods, currency, security, and refund process for orders placed through our website.
1. Accepted Payment Methods
We accept:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- Visa Electron
- Maestro
Available payment methods will be shown during checkout.
2. Payment Currency
All prices and payments are processed in British Pounds Sterling (GBP / £).
If your bank uses another currency, additional conversion fees may apply.
3. Payment Authorisation
Payment must be successfully authorised before an order can be processed.
Payments may be declined if:
- Card details are incorrect
- Sufficient funds are unavailable
- Billing information does not match
- Your bank or payment provider rejects the transaction
4. Payment Security
Payments are processed through secure payment systems.
For your protection, never send your full card number, PIN, or security code by email.
5. Billing Information
Customers are responsible for providing accurate billing and payment information at checkout.
Incorrect information may result in payment failure, order delays, or cancellation.
6. Shipping Charge
Our UK shipping charge is:
£14.99 flat-rate UK shipping
The shipping charge will be displayed during checkout before payment is completed.
7. Refunds
Approved refunds will normally be returned to the original payment method.
Refunds are handled according to our Return & Refund Policy.
Processing times may vary depending on your bank or payment provider.
8. Failed or Duplicate Payments
If your payment fails, please check your payment details or try another accepted payment method.
If you believe you have been charged more than once, contact us at:
Please include your order number and payment date.
9. Fraud Prevention
Orders may be reviewed for security or fraud prevention purposes.
We may delay, refuse, or cancel an order where suspicious or unauthorised payment activity is identified.
10. Contact Information
Business Name: Pet-Pantry
Business Address: 12 Market Pl, Market Deeping, Peterborough PE6 8DL, United Kingdom
Business Phone: +44 1778 348666
Business Email: support@petpantry.com
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM, GMT UTC+0