Last Updated: 27 June 2026
Thank you for visiting Pet Pantry.
If you have questions about our products, orders, shipping, payments, returns, or other enquiries, our customer support team is available to assist during our business hours.
Get in Touch
You can contact us using any of the methods below.
Business Email: support@pet-pantry.uk
For product enquiries, order support, shipping questions, returns, refunds, or general assistance.
Business Phone: +44 1778 348666
Available during our customer service hours.
Business Address:
8 High St
Market Deeping
Peterborough PE6 8DL
United Kingdom
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (GMT UTC+0)
Order Cut-Off Time
5:00 PM (GMT UTC+0)
Orders placed after the daily cut-off time will be processed on the next business day.
Before Contacting Us
To help us respond more efficiently, please include the following information where applicable:
- Order Number
- Full Name
- Product Name
- A brief description of your enquiry
- Photographs of the product (if reporting a damaged, defective, or incorrect item)
How We Can Help
Our customer support team can assist with:
- Product information
- Order enquiries
- Shipping and delivery
- Payment enquiries
- Returns and refunds
- Product availability
- General website enquiries
Stay Connected
Follow Pets Pantry on social media for:
- New product updates
- Store announcements
- Seasonal collections
- Product information
Connect with us on:
Response Time
We aim to respond to enquiries during our regular customer service hours. Response times may vary depending on enquiry volume and the information required to process your request.
Business Information
Business Name: Pet Pantry
Business Email: support@pet-pantry.uk
Business Phone: +44 1778 348666
Business Address: 8 High St, Market Deeping, Peterborough PE6 8DL, United Kingdom